Store Policies and FAQ
If you have any questions or concerns, feel free to send me an email to email@example.com.
I'll do my best to get back to you ASAP!
All credit / debit cards are accepted via Shopify Payments (Visa, MasterCard, American Express, Discover) as well as Apple Pay and Google Pay.
Do you charge Sales Tax?
Lilasuds LLC is required to charge 8.875% sales tax for purchases made in the state of New York.
Why are some bars more expensive than others?
Each bar is created differently. Although I might use a similar base recipe in most of them, the final recipe is always different. Every bar has different additives, fragrances, essential oils, embeds, colors. Also, some bars take more time than others to make. As a business, I need to keep track of these things. As you all know, time is money! I try to keep things reasonably and competitively priced. That is why some soaps are less expensive than others. That's not to say they're lesser soap. Heck no! I am proud of every product I put out (even the oopsie bars).
Orders will be processed in a window of 2-5 business days. This may be affected by national holidays, vacation, etc. I will always notify the customer if there is a change in processing time.
I ship via USPS and UPS if it is more cost efficient. Once the order is shipped, the customer will receive tracking information and is responsible for tracking their own shipment. Lilasuds is not responsible for package theft or incorrect delivery. Make sure you have put in the correct shipping address at checkout. PLEASE BE AWARE OF YOUR SHIPMENT: If the tracking shows your package was delivered and you claim you did not receive your package, I cannot file a claim with the USPS. That is out of my hands and should be handled by the customer directly with USPS. As a result, I will not be able to refund or replace your purchase. If you have any concerns whatsoever, please contact me.
Multiple orders can be consolidated into one order (shipping overages will be refunded) but only before the order has shipped.
Shipping costs: While I cannot control the rates established by USPS for shipping, I will do my best to find the cheapest shipping solution for you. If I find a better and more economic way to ship, I will reimburse the shipping difference to you. International shipping:
International shipping: Customers are responsible for any customs fees or taxes the country of destination requires. These may be invoiced for after shipping. If customer fails to cover these fees, Lilasuds reserves the right to cancel any future orders.
United Kingdom: unfortunately Lilasuds does not offer shipping to the UK at the moment.
Cancellation and Refund Policy
Because of the nature of the product, I do not accept returns for sanitary and contamination purposes. ALL SALES ARE FINAL, particularly now during COVID. Soap is a personal product and even unopened, I choose not to resell the product since it has been out of my supervision.
Orders cannot be cancelled once they have been shipped.
Lilasuds reserves the right to cancel any unshipped order.
Scent preference: No refunds will be given based on scent preference. I do my best with scent descriptions. I use the descriptions provided by our suppliers. All fragrances and essential oils are calculated into recipes within IFRA standards. Also note, unscented soaps may also have a slight scent due to the ingredients used in our recipes. No added fragrance or essential oils are added to the fragrance free soaps.
Allergies: All ingredients are detailed on every listing and on the label of each bar. While I am very clear about the ingredients I use, it is up to the consumer to do their research and decide what works best for them as they would with any other product they purchase for personal use. Lilasuds will not accept returns or refunds based on allergic reactions. I cannot claim any of the ingredients listed will cure any topical conditions either. I am not a medical or health professional. The main purpose of soap is to cleanse. That's it. Please speak with your health care provider prior to using any skin care product, particularly while pregnant and or while nursing.
Termination of Agreements
Lilasuds LLC has the right to terminate a transaction for any reason, at any time.
Will my soap look exactly like the soap in the photo?
I do my best to accurately photograph every soap so that colors and design details are precise. Due to the nature of artisan products, please expect slight variations, small bubbles and tiny imperfections. This is what hand crafted is all about. Each soap is unique!
Corporate orders or gifting orders
I do not offer custom, corporate, or gifting bulk orders unless otherwise announced. What is available on the website is what is in stock. I will NOT offer wholesale pricing for these options either as these options are not for re-sale (and I require re-sale permits as well). Wholesale pricing is steeply discounted for approved accounts only and not sustainable for a small business to offer for a gifting option. Thanks for understanding. I am a one-woman operation working Lilasuds as a side business with limited time. What I offer here is what I am able to do.