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Store Policies and FAQ


Contact

If you have any questions or concerns, feel free to send me an email to desiree@lilasuds.com.

I'll do my best to get back to you ASAP!

Payment 

All credit / debit cards are accepted (Visa, MasterCard, American Express, Discover) as well as PayPal, Apple Pay and Google Pay.

Do you charge Sales Tax?

Lilasuds LLC is required to charge 8.875% sales tax for purchases made in the state of New York.

Why are some bars more expensive than others?

Each bar is created differently. Although I might use a similar base recipe in most of them, the final recipe is always different. Every bar has different additives, fragrances, essential oils, embeds, colors. Also, some bars take more time than others to make. As a business, I need to keep track of these things. As you all know, time is money! I try to keep things reasonably and competitively priced. That is why some soaps are less expensive than others. That's not to say they're lesser soap. Heck no! I am proud of every product we put out (even the oopsie bars). 

Packaging

I am INCREDIBLY excited to announce that starting on our July 2019 launch all of our soaps are packaged in biodegradable wrap. Starting August 2019, all of our soaps will have new paper labeling that is also biodegradable and compostable! If you want to learn more about the type of biodegradable shrink wrap I use, you can read about it here! In the meantime, bare with me while I phase out the old packaging.

Shipping

Orders will be processed in a window of 1-3 business days. This may be affected by national holidays, vacation, etc. I will always notify the customer if there is a change in processing time.

I ship via USPS. Once the order is shipped, the customer will receive tracking information and is responsible for tracking their shipment. Lilasuds is not responsible for package theft of incorrect delivery. Make sure you have put in the correct shipping address at checkout. PLEASE BE AWARE OF YOUR SHIPMENT: If the tracking shows your package was delivered and you claim you did not receive your package, I cannot file a claim with the USPS. As a result, I will not be able to refund or replace your purchase. If you have any concerns whatsoever, please contact me.

Multiple orders can be consolidated into one order (shipping overages will be refunded) but only before the shipment has shipped. 

Cancellation and Refund Policy

Because of the nature of the product, I do not accept returns for sanitary and contamination purposes. ALL SALES ARE FINAL. Soap is a personal product and even unopened, I choose not to resell the product since it has been out of my supervision.

Orders cannot be cancelled once they have been shipped.

Lilasuds reserves the right to cancel any unshipped order.

Scent preference: No refunds will be given based on scent preference. I do my best with scent descriptions. I use the descriptions provided by our suppliers. All fragrances and essential oils are calculated into recipes within IFRA standards. Also note, unscented soaps may also have a slight scent due to the ingredients used in our recipes. No added fragrance or essential oils are added to the fragrance free soaps. 

Allergies: All ingredients are detailed on every listing and on the label of each bar. While I am very clear about the ingredients I use, it is up to the consumer to do their research and decide what works best for them as they would with any other product they purchase for personal use. Lilasuds will not accept returns or refunds based on allergic reactions. I cannot claim any of the ingredients listed will cure any topical conditions either. We are not medical or health professionals. The main purpose of soap is to cleanse. While we can list the properties of the ingredients used, we cannot make any particular claims about treatment of any skin condition. Please speak with your health care provider prior to using any skin care product, particularly while pregnant and or while nursing. 

Termination of Agreements

Lilasuds LLC has the right to terminate a transaction for any reason, at any time.

Will my soap look exactly like the soap in the photo?

I do my best to accurately photograph every soap so that colors and design details are precise. Due to the nature of artisan products, please expect slight variations, small bubbles and tiny imperfections. This is what handmade is all about. Each soap is unique!